Return Policy
Refund Policy
Welcome to Big Baby. We want you to feel confident shopping with us, and we are committed to helping with any issues related to your order.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Please contact our support team before sending any return.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will review the issue and work toward a replacement or refund if approved.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return after use.
We also do not accept returns for:
- Used items
- Items damaged by misuse
- Orders with incorrect shipping information provided by the customer
Order Cancellation
Orders may only be canceled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are issued back to your original payment method. Processing times may vary depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Customers may be responsible for return shipping costs where applicable.
Contact Us
If you have any questions regarding your order, please contact us at:
This policy is designed to provide a fair and transparent shopping experience for all customers.